Last updated: 11 September 2026
The short version
Every Nacpac order is made specifically for you, so we cannot offer a return simply because you changed your mind. What we can promise is that what arrives is what you ordered, correctly made and undamaged. If it is not, we will fix it, reprint it or refund it, without an argument.
The file you upload is the file we print
We print your original artwork rather than a redrawn version of it, at the size, shape and finish you picked. Before anything reaches your cart we show you all of it on one screen: your design, the shape, and the width and height marked out, with the total. Nothing is added until you approve it there.
That approval screen is the moment to catch a wrong file, a mismatched size or a typo. It is shown to scale rather than at actual size, because a browser cannot know how large its own pixels are, so the measurements printed beside your design are the thing to check.
A real person on our team does look at every file before it goes to print, and if we spot something that will clearly print badly we will get in touch before we print it. That is a check, not a sign off: we cannot catch a typo in a word only you know is wrong.
Cancelling or changing an order
Tell us as soon as you can, and within 2 days of ordering at the latest. Email support@nacpac.in or message +91 94618 99333 with your order number, and we will tell you straight away whether we caught it in time.
If production has not started, we cancel and refund in full, no questions asked. Once it has, the material is cut and committed to your design, so a change of mind can no longer be cancelled. That is why speed matters more here than the deadline does.
What we will fix, reprint or refund
- Wrong item. You ordered a 3″ circle and a 3″ square arrived. That one is on us.
- Damaged in transit. Torn packaging, crushed stickers, water damage. Send photos within 7 days of delivery and we reprint and reship at no cost.
- Manufacturing defect. Peeling, miscut, or print quality clearly below what a Nacpac sticker should look like.
- Order never arrives. If tracking shows it lost and the carrier confirms it, we reprint and reship, or refund if you would rather not wait.
To claim any of these, email support@nacpac.in with your order number and photos where relevant, within 7 days of delivery.
What we cannot fix, reprint or refund
- A change of mind once production has started. The material is already cut and committed to your design.
- Colour or size that matches exactly what you ordered. The live preview and the size you enter exist precisely so this does not happen, so please check both before you order.
- Low resolution source artwork. If the logo you upload is blurry, the sticker will be that blurry logo, printed well. We check resolution and framing the moment you upload and warn you on the spot when something looks likely to print poorly, but we print what you give us rather than redrawing it.
- QR stickers pointing somewhere you later changed or took down. Our QR codes are static, so the scan goes straight to your URL. Keeping that URL live stays with you.
Refund timing
Approved refunds go back to your original payment method within 7 working days. Your bank or card provider may take a few days more to show it.
Questions
We would much rather sort something out directly than leave you wondering. Reach us at support@nacpac.in, or on WhatsApp at +91 94618 99333. We come back to you within one working day.
Related: Shipping and Terms of Service.